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Terms of Use

  1. General Provisions
    1. Before you use the website shop.certes.lv (hereinafter - “the Store”), you should read these terms (hereinafter also referred to as - “the Terms”). In addition to these Terms, you are obliged to read the data privacy policy posted in the section “Privacy Policy” of the Store.
    2. The Store is maintained and the goods are offered in it by SIA Certes.lv”, registration number 40103624267 (hereinafter - the Seller”). The Seller has prepared these Terms in order to determine the basic requirements for use of the Store.
    3. When continuing to visit the Store and registering in it and/or making a purchase, you agree to these Terms and the Privacy Policy available in the Store. If you do not agree with these Terms or the terms and conditions of the Privacy Policy, please, do not use the Store and the services available in it.
    4. The Seller shall be entitled to amend these Terms unilaterally. The current version of the Terms is published in the Store; you may save a copy of the Terms.
  2. Rules of registration
    1. In order to simplify shopping in the Store, including saving your data for purchases in the Store, you can register in the Store (create a user account). Registration is free of charge.
    2. A user account is created by visiting the relevant section of the Store and following the instructions placed in the Store by filling in the online registration form. When registering, certain fields will specify mandatory information, including your name, surname, e-mail address and phone number, without which registration cannot be performed. Registration data shall be processed in accordance with the Privacy Policy posted in the Store.
    3. You are only required to provide true and complete registration data (including that you may not enter an email address, which is not your email, in the registration form). You are responsible for updating your personal information in your user account.
    4. During the registration process, a username and password of your choice (corresponding with the security requirements specified in the Store) shall be assigned to you. You are obliged to ensure the confidentiality and non-disclosure of the above-mentioned data to third parties. If you suspect that your access data have been lost, stolen or otherwise obtained by a third party, please, change the access password and inform the Seller.
    5. The Seller will send you confirmation of registration in the Store by using the data submitted by you, or confirmation of registration will be indicated right in the Store.
    6. The Seller has the right to refuse to perform registration or terminate the operation of the user account without providing a reason.
    7. After registration, you can request to terminate the operation of the user account by contacting the Seller.
  3. Purchase Conditions
    1. When making a purchase, in addition to these Terms, you should read the purchase conditions, which are placed in the Store before approval of the purchase. The rules applicable to all purchases made in the Store are set out further on in this section.
    2. To order a product in the Store, you should perform the following steps:
      1. You (hereinafter also referred to as the “buyer”) should choose the product offered in the Store. Information about the main features of the product and the product price is provided in the Store before confirming the purchase.
      2. The Buyer fills in the purchase form, indicating the buyer's data and other information requested in the Store for performance of the purchase. If the buyer has previously registered in the Store (created a user account), the data in the purchase form can be indicated automatically, without requiring the re-submission of data. The Seller has the right to request the Buyer to submit additional data and information, if it is necessary for the performance of customer identification and research procedures in accordance with the requirements of regulatory enactments of the Republic of Latvia. The Seller has the right to refuse to enter into a contract with the Buyer or to perform other transactions with the Buyer, and the Seller is not responsible for the proper performance of obligations if the data submitted by the Buyer are false, inaccurate or do not provide all the requested data. More detailed rules for processing the Buyer's data are specified in the privacy policy located in the section “Privacy Policy” of the Store.
      3. The Buyer confirms his/her consent to the conclusion of the product purchase agreement and its terms and conditions, in accordance with the terms and conditions provided in the Store by clicking on the mark “I agree with the purchase terms” (the wording of the confirmation can be changed without changing the meaning of the content). By confirming the purchase of the product, the Buyer also confirms that he/she has carefully read the description of the product, images and other information published in the Store, and it is acceptable to the Buyer. The agreement shall come into force when the Buyer has confirmed his/her consent to enter into the agreement.
      4. The Buyer pays the Seller the purchase price of the products and makes additional payments, if any are applicable in the particular case and indicated in the Store, before the Buyer confirms the purchase.
        The selected product price is indicated in the Store before approval of the purchase, and its price cannot be changed after approval of the purchase (after the agreement coming into force).
        Payments to the Seller are made by wire transfer to the current account specified by the Seller in accordance with the invoice of the Seller, which is issued and sent to the e-mail of the Buyer after the Buyer has confirmed the purchase. If the invoice is not paid within 3 (three) working days, the invoice of the Seller and the purchase shall be deemed cancelled without any further notice. In such a case, the Buyer shall be considered to have refused the purchase of the product; if, however, the Buyer still wishes to purchase the relevant product, its purchase shall be made repeatedly.
    3. The Seller confirms the purchase of the product or the conclusion of the agreement by sending an e-mail to the Buyer. In addition to the purchase confirmation, a text message can be sent to a mobile phone if the Store offers such an option and the Buyer has provided his/her phone number, thus expressing his/her consent to receive the purchase confirmation and information on the performance of the purchase in the form of a text message.
    4. After the conclusion of the agreement, the Seller communicates with the Buyer in Latvian; the option to select different languages may be offered for activities in the Store.
    5. After the entry into force of the agreement, the Buyer shall not be entitled to withdraw from the agreement and the amount paid shall not be returned, except for the right of withdrawal in the cases specified in these Terms.
    6. Procedure for the delivery of products:
      1. The product shall be delivered after payment of the purchase price. The expected delivery time of the product shall be indicated in the Store before confirming the purchase. If it is not possible for the Seller to deliver the products within the deadline specified before, the Seller shall inform the Buyer of this, indicating another expected delivery term. If the Buyer is a natural person who purchases or uses the products for a purpose not related to his/her economic or professional activity, the Buyer has the right to withdraw from this agreement and the purchase of the product if the delivery term of the product is extended. In such a case, the Buyer shall notify the Seller of its withdrawal after receiving the information on the extension.
      2. Type of delivery: The Buyer shall receive the Product in the office of the Seller in Riga, at Braslas iela 29A (without additional payment). Upon receipt of the Product, the Buyer is obliged to sign the product delivery note.
      3. After the delivery of the product, the Buyer is obliged to check the conformity of the product type and the data indicated in the accompanying documentation with the order of the Buyer, notifying the Seller in the case of non-compliance. Such notices shall be prepared, filed and reviewed in accordance with the provisions of Paragraph 9.
    7. Right of withdrawal of the Buyer:
      1. If the Buyer is a natural person who purchases or could purchase or use the product for a purpose not related to its economic or professional activity, he/she has the right to withdraw from the agreement and purchase of the product by notifying the Seller of this in writing within 14 (fourteen) calendar days from the day of receipt of the product.
        Legal entities do not have the right to refuse the purchase of the product after entering into the agreement and receipt of the product.
      2. The right of withdrawal can only be used if the product has not been used - until the right of withdrawal is exercised, the Buyer only has the right to use the product for the examination thereof (establishment of the nature, characteristics and operation of the product; to the extent it is usually performed before the purchase of products in person in stores).
      3. If the Buyer decides to exercise the above-mentioned right of withdrawal, the Buyer shall inform the Seller of this before the expiry of the right of withdrawal by submitting the Seller a withdrawal form (which is submitted to the Buyer at the same time as delivery of the product) or a notice on the use of the right of withdrawal.
      4. In the case of exercising the right of withdrawal, the Buyer is obliged to return the product to the Seller without undue delay, but not later than within 14 days after the Buyer has sent the Seller a withdrawal form or a notice on the use of the right of withdrawal. The product should be returned to the Seller by delivering it to the office of the Seller in Riga, Braslas iela 29A (during business hours of the Store) or by sending the product to the Seller enclosed with the withdrawal form to its address in Riga, at Braslas iela 29A. In the case of use of the right of withdrawal, the Buyer shall bear the costs related to the return of the product.
      5. Upon the receipt of the above-mentioned notice on withdrawal from the agreement and purchase of products from the Buyer, the Seller is obliged to reimburse the Buyer the money paid for the product, including delivery costs, if any, without undue delay, but not later than within 14 days from the date of receipt of the Buyer's decision. If the product is delivered to the Buyer at his/her request by a method of delivery other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for additional delivery costs. The Seller is entitled to withhold the repayment of the money paid until the Seller has received the product or the Buyer has submitted the Seller confirmation that the product has been returned.
      6. The right of withdrawal cannot be used if the product is a computer program (its licence), delivered in physical form on the relevant data carrier, and the packaging of the computer program is opened after delivery of the product.
    8. Warranty:
      1. The Seller undertakes to repay the remaining value of the product to the Buyer without additional payment or to exchange the product with a corresponding one, or to eliminate the non-conformity of the product or the item free of charge, if the product fails to correspond to its characteristics. The warranty specified in this Paragraph shall be in force for the following period of time:
        — if the Buyer is a natural person, who purchases or could purchase or use the product for a purpose, which is not related to his or her economic or professional activity, the warranty shall be in force for 2 (two) years from the day of receipt of the product;
        — if the Buyer is not the person referred to in the previous Paragraph, the warranty shall be valid for 1 (one) year from the date of receipt of the product.
      2. If the manufacturer of the product has provided a guarantee of the quality of the product, the term of which is longer than the term specified above in these Terms, the warranty period of the manufacturer may be applied.
      3. If the Buyer is a natural person who purchases or could purchase or use the product for a purpose not related to its economic or professional activity, he/she has certain rights in accordance with regulatory enactments, and the guarantee provided by the Seller shall not affect such rights.
      4. Claims of the Buyer in relation to the warranty shall be applied to the Seller and shall be reviewed in accordance with the procedure specified in Paragraph 9.
  4. Prohibited Activities
    1. You may not perform any actions in the Store that would be directed against the security, stability and speed of the Store.
    2. You may not engage in offensive, violating or illegal activities in the Store, or use bad language in the information you post (for example, in the comments or feedback section). You may not participate in or perform the following activities on your own:
      — use the Seller's infrastructure, including the Store, for committing criminal, administrative or civil violations of the laws of any jurisdiction;
      — use the Seller's infrastructure, including the Store, to violate the security of the electronic communications networks or information systems. Examples of security breaches include hacking into information systems, unauthorised monitoring or use or various attacks on an information system, distributing viruses or other malicious software, altering unauthorised websites or other information;
      — use the Seller's infrastructure, including the Store, in order to store or transmit illegal information.
      The above-mentioned list of unauthorised content and unauthorised activities is not exhaustive.
  5. Property rights and copyright of the Store

    The Store is the property of the Seller. The use of any Store as a computer program code or part of the code without prior agreement with the Seller is not permitted. Text, images, graphics, sound files, animation files, video files, logos, trademarks and their arrangement in the Store contains objects of copyright and other intellectual property. These objects may not be copied for commercial purposes or distribution, nor may they be modified or placed on other websites; the content of the Store and the information provided to you may only be used for your private purposes. Republishing of materials published in the Store or otherwise submitted to you shall require the written permission of the Seller. When quoting, a reference to the source shall be mandatory.

  6. Territory of use of the Store

    Although the Store may be available worldwide, the Seller shall not be responsible for compliance with regulatory enactments, not being in force in the Republic of Latvia.

  7. Termination of use of the Store

    You may terminate the use of the Store at any time. Termination of the performance of purchases already made shall only be possible if you exercise the right of withdrawal in the cases provided for in these Terms.
    The Seller has the right to terminate the maintenance of the Store at any time and/or deny you from having access to the Store. Termination of the operation of the Store and refusal of access shall not affect the execution of purchases made in the Store until then - the purchase obligations shall remain in force in accordance with the terms and conditions of the purchase.

  8. Procedure for the review of applications and information about the settlement of extra-judicial disputes
    1. Applications to the Seller are drawn up and submitted in writing by using the contact details of the Seller provided in the Store, indicating the applicant's name, telephone number and address or e-mail address, preferably also the purchase number (if a purchase has been made in the Store), providing information on the circumstances, justifying the application, and indicating the applicant's request. The application shall be enclosed with documents confirming the facts and circumstances indicated in the application, if such are available to the applicant.
    2. The Seller shall review the application within 30 (thirty) calendar days from the day of receipt of the application, if the regulatory enactments do not provide for a shorter period of time for review of the application, and shall provide a written response to the applicant.
    3. If the Seller's reply to the applicant is not acceptable, the applicant shall be entitled to submit the dispute to a court for review in accordance with the procedure determined by the regulatory enactments of the Republic of Latvia or, if the applicant is a consumer for the purpose of the Consumer Rights Protection Law, to the extrajudicial dispute settlement body, including the Consumers Extrajudicial Dispute Settlement Commission. Additional information about extrajudicial dispute settlement is available in the Consumer Rights Protection Centre.
  9. Details of the Seller

    Details and contact data of the Seller:

    SIA “Certes.lv”
    Braslas iela 29A-2, Riga, Latvia, LV-1084
    E-mail: info@certes.lv
    Phone: +371 67615096

    The Seller is entitled to change the details and contact details, indicating the current data in the Store.

The wording of the Terms shall be effective from 12 November 2020.

Contacts

Ltd. "Certes.lv" is certified to
ISO 9011 and 14001 standards
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