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Right of Withdrawal

If you have bought in the online store shop.certes.lv (“Store”) and are a consumer (a natural person who has purchased a product for a purpose not related to its economic or professional activity), you have the right to refuse the product purchased in the Store (“Product”) further within the specified term and in accordance with the procedure, notifying the seller SIA “Certes.lv”, registration number 40103624267 (“Seller”).

The Consumer has the right to refuse the purchase of the Product by notifying the Seller in writing within 14 (fourteen) calendar days from the date of receipt of the Product.

Legal entities do not have the right to refuse the purchase of the Product after receiving the Product.

The right of withdrawal can be used only if the Product has not been used - until the right of withdrawal is exercised, you have the right to use the Product only for inspection (to find out the nature, characteristics, and operation of the Product, as is possible usually before buying goods in person).

If you decide to exercise the above right of withdrawal, you must inform the Seller before the end of the right of withdrawal by submitting a withdrawal form to the Seller (which is submitted to the buyer at the same time as the delivery of the Goods) or a notice of exercise of the right of withdrawal.

In case of exercising the right of withdrawal, you are obliged to return the Product to the Seller without undue delay, but not later than within 14 days after you have sent the Seller a withdrawal form or notice of exercise of the right of withdrawal.

The Product should be returned to the Seller by delivering it to the office of the Seller in Riga, Braslas iela 29A (during business hours of the Store) or by sending the Product to the Seller enclosed with the withdrawal form to its address in Riga, at Braslas iela 29A. In case of exercising the right of withdrawal, you must cover the costs related to the return of the Product.

Upon receipt of the above notice of withdrawal from the purchase of the Product, the Seller is obliged to reimburse you without undue delay, but not later than within 14 days from the date of receipt of information about your decision, for the money paid for the Product, including delivery costs. If the Product is delivered to you at your request in a delivery method that is not the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse you for additional delivery costs. The Seller is entitled to withhold the reimbursement of the money paid until the Seller has received the Product or you have submitted to the Seller a confirmation that the Product has been returned. The right of withdrawal cannot be used if the Product is a computer program (its licence), delivered in physical form on the relevant data carrier, and the packaging of the computer program is opened after delivery of the Product.

Details and contact data of the Seller:

SIA “Certes.lv”
Braslas iela 29A-2, Riga, Latvia, LV-1084
E-mail: info@certes.lv
Phone: +371 67615096

Contacts

Ltd. "Certes.lv" is certified to
ISO 9011 and 14001 standards
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